Privacy Policy

1. Introduction

Welcome to Fluxella ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart printing platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our services:

• Email address (through Google OAuth authentication)
• Name and profile picture (from your Google account)
• Phone number and address (for order delivery and communication)
• Payment information (processed securely through Razorpay)

2.2 Files and Documents

We temporarily store files you upload for printing, including:

• PDF documents, images, and office files
• File metadata (name, size, type, page count)
• Print configuration settings (orientation, color, duplex)

2.3 Usage Information

We automatically collect certain information when you use Fluxella:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and preferences
• Order history and printing statistics

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your printing orders
• To communicate with you about your orders and account
• To process payments securely through Razorpay
• To improve our services and user experience
• To send promotional offers and updates (with your consent)
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. File Storage and Security

Your files are handled with the utmost care:

• Files are stored securely in Supabase Storage with encryption
• Files are automatically deleted after 30 days
• Files are only accessed by our printing system and authorized personnel
• We never share your files with third parties without your consent
• Print server files are deleted immediately after successful printing

5. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: Razorpay for secure payment processing
• Authentication Services: Google for OAuth authentication
• Cloud Storage: Supabase for secure file storage
• Legal Authorities: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: Until you request deletion
• Order history: 3 years for accounting and legal purposes
• Uploaded files: 30 days maximum
• Payment records: As required by Indian tax laws (7 years)

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@fluxella.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. We use:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: To understand how you use our platform
• Preference Cookies: To remember your settings and preferences

9. Security Measures

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored files and data
• Regular security audits and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-DSS compliant providers

10. Children's Privacy

Fluxella is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: